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Help - Telellanta.es
Frequent Questions
· About Orders
      If I have a problem with the order or any other kind of doubt or question, how can I contact you?  
You can send us an e-mail to info@telellanta.es or call us at +34 639 431 043
      I don't know if my order has been placed correctly or not, how can I make sure?  
If the order has been successfully processed, we send immediately an e-mail with the confirmation of the order.
If you have not received an e-mail message, please contact us by e-mail at info@telellanta.es or by phone: +34 639 431 043
      How does the process of placing the order work?  
After finding the product you have to click on the "Add to the cart" button next to the product you want to buy, you can add to the cart any product you wish to buy.
When you want to proceed with the payment, you need to click on the shopping cart icon located on the upper right hand side of the website.
For questions or suggestions you can e-mail us at info@telellanta.es or call us at +34 639 431 043. We will be pleased to assist you.
      How can I make sure that the order has been placed correctly?  
If the order has been successfully processed, we send you an e-mail with the confirmation.
If you, in spite of indicating an e-mail address, have not received any confirmation, please contact us by e-mail at info@telellanta.es or by phone: +34 639 431 043
      How can I modify the number of tires ordered?  
You will be able to do it through the pull-down menu of each product.
If you wish to modify a number of items ordered or delete a product from your shopping cart, you have to process this operation from the level of your cart, by clicking on the shopping cart icon located on the upper right hand side of the website.
      The products can be ordered online only or are there any other means available?  
Telellanta.es was created to strengthen the existing online market, therefore only online orders through the website are available.
You need to register and fill in all the requested fields, after that you will receive an e-mail validating your account.
Nevertheless we provide a telephone number for our customers to enable solving any possible doubts: +34 639 431 043
      Do I need a password to carry out my order?  
You don't need a password to carry out your order. Once you have registered on the website, you will only need to identify yourself with your e-mail and password to process your orders and requests.
· About Payments
      What forms of payment are available?  
You can use Paypal or pay with your debit or credit card.
      How much does it cost to deliver the order to my home?  
The delivery of all types of rims costs 8 EUR + taxes per item (9,68 EUR in total).
The delivery of tires of the size up to 16 inches of radius costs 8 EUR + taxes per item (9,68 EUR in total) and above this size - 16 EUR + taxes per item (19,36 EUR in total).
In any case, at the final stage of placing your order, all amounts due will be displayed and calculated.
      Are the taxes and delivery costs included in the price of the product?  
Our catalogue prices include the taxes, but not the delivery costs. The delivery costs are indicated just before proceeding to make the payment for the purchased products.
      Is it guaranteed that the prices will not rise?  
We cannot guarantee that the prices will not rise nor fall. Our prices are updated daily and are influenced by the international value market. In any case, our prices are always the best, check it and compare. If you have any doubts, please contact us at info@telellanta.es
Contact Phone Numbers
         
  Si lo deseas, también puedes contactar con nosotros mediante los siguientes números de teléfono.  
         
  Nuestro horario de atención telefónica:  
         
      De lunes a jueves : 8:30 a 14:30 y de 15:30 a 18:00  
         
      Viernes : 8:30 a 14:00  
         

         
         
       639 431 043  
         
    682 474 645  
         
         
   Aunque siempre puedes enviarnos un email a info@telellanta.es y te atenderemos lo antes posible.  
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